QQ338 Privacy Policy – Member Personal Data Protection

1Information We Collect

Qq338 collects your personal information through several means when you interact with our platform. This information is essential to ensure you receive a smooth, secure, and personalised gaming experience.

Information you provide directly:

• Full name as stated in your official identification document.
• An active mobile phone number registered in your name.
• A valid and accessible email address.
• Date of birth for age eligibility verification.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• KYC documents such as copies of your identification card, passport, or bank statement when requested.

Automatically collected information:

• Your device's IP address and general location information.
• Device type, operating system, and web browser version used.
• Game activity history and financial transactions within the platform.
• Login and logout timestamps, as well as platform usage patterns.
• Cookie information and session data collected while browsing our website.

All information you provide must be accurate, complete, and up to date. You are responsible for updating your information should any changes occur by contacting the qq338 customer support team.

2How We Use Your Information

Qq338 uses the personal information collected for legitimate and specific purposes only. We will not use your data for any purpose not stated here without obtaining additional consent from you.

Qq338 will not make automated decisions that significantly affect your rights based solely on your personal data without appropriate human involvement.

3Sharing Information with Third Parties

Qq338 takes the trust you place in us seriously. Your personal information will not be sold, rented, or traded to any third party for marketing purposes. However, there are limited situations where qq338 needs to share your information:

• Trusted payment processors: Your financial information is shared with licensed payment processors used to handle your deposits and withdrawals. All such partners are bound by strict data protection agreements.
• Licensed game providers: Some session data is shared with game platform providers to ensure game integrity and result verification.
• Regulatory authorities: qq338 complies with its legal obligations to report suspected activities involving money laundering or fraud to the relevant authorities.
• Technical service providers: Server hosting providers, cybersecurity services, and analytics partners that support our platform operations — all bound by strict confidentiality agreements.
• Legal proceedings: Your information may be disclosed if qq338 is required to do so by a court order or direction from a lawful authority.

In all of the above data sharing cases, qq338 only discloses the minimum information necessary and ensures that the receiving parties comply with equivalent data protection standards.

4Cookies & Tracking Technologies

Qq338 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform — most visited pages, time spent, and similar metrics — for continuous improvement purposes.
• Functional Cookies: Saving your preferences such as language, display settings, and game choices to personalize your experience.
• Analytics Cookies: Enables qq338 to analyze usage patterns in aggregate and anonymized form to plan platform enhancements.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the qq338 platform.

5Data Security

Qq338 invests seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, disclosure, alteration, or destruction.

Security measures we have implemented include:

• Data encrypted in transit using TLS 1.3 protocol with 256-bit SSL certificates.
• Data encrypted at rest using AES-256 algorithm for all sensitive information.
• Two-factor authentication (2FA) for member account access and internal systems.
• Real-time security threat monitoring 24 hours a day, 7 days a week.
• Regular penetration testing by independent security experts.
• Strict role-based access control (RBAC) for qq338 internal staff.
• Automatic data backups and a comprehensive disaster recovery plan.

While we take all reasonable steps to protect your data, no system is one hundred percent guaranteed. You also play an important role in keeping your account secure by using a strong password and not sharing your login details with anyone.

6Your Rights as a Member

As a qq338 member and data subject under applicable data protection laws, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the qq338 customer support team via 24/7 Live Chat. We will process your request within 14 business days.

7Data Retention

Qq338 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data: Retained for the duration your account is active plus any period required by law after closure.
• Financial transaction records: Retained for a minimum of 7 years as required by Malaysian financial and tax laws.
• KYC documents: Retained for a minimum of 5 years after the verification or account closure date in accordance with AML requirements.
• Customer support communication logs: Retained for 2 years for reference and service improvement purposes.
• Security and audit logs: Retained for 12 months for security investigation purposes if required.

Once the retention period ends, your data will be securely deleted or anonymised using industry-standard methods.

8Third-Party Links

The qq338 platform may occasionally contain links to third-party websites or services. qq338 is not responsible for the privacy practices or content of those websites.

We encourage you to read the privacy policy of every website you visit. Any disclosure of your personal information on third-party websites is your own responsibility and is not governed by this qq338 Privacy Policy.

9Children's Privacy

Qq338 services are exclusively for individuals aged 18 and above. qq338 does not intentionally collect or store personal information from minors.

If we find that personal information from a minor has been collected without our knowledge, immediate steps will be taken to delete that information and close the relevant account. If you believe a child has registered on our platform, please contact our support team immediately.

10Privacy Policy Amendments

Qq338 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or improvements in security technology.

When there are significant and material amendments, qq338 will:

• Updating the "Effective Date" at the top of this document.
• Sending notifications to members via their registered email or in-platform notices.
• In cases of very significant amendments, re-obtaining active consent from members.

Your continued use of the qq338 platform after the effective date of any amendments constitutes your acceptance of the updated terms. You are encouraged to review this page periodically.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding the qq338 Privacy Policy or how we handle your personal data, our team is ready to assist.

• Live Chat: Available 24 hours a day, 7 days a week, directly within the qq338 platform.
• Email: [email protected] (response within 1–2 business days).

For formal complaints relating to data protection that our team is unable to resolve, you have the right to submit a complaint to the Personal Data Protection Commissioner of Malaysia under the provisions of PDPA 2010.

This version of the Privacy Policy is effective from 1 January 2026.