QQ338 Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and qq338 ("Platform", "We"). These Terms take effect as soon as you complete the account registration process or use any part of the qq338 platform.

By clicking the "Register", "I Agree" button, or by continuing to use the qq338 platform after any amendments to the terms, you expressly agree to be bound by the latest version of the Terms.

Qq338 reserves the right to update these Terms at any time without prior notice. The latest version of the Terms will always be available on this page. It is your responsibility to review the Terms periodically.

2Member Eligibility

To register and use the qq338 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Is legally eligible to enter into a binding agreement under the laws of your country of residence.
• Not prohibited by any law, regulation, or government directive from using online betting services.
• Never having had an account closed, suspended, or banned by qq338 previously due to fraud or terms violation.
• Not acting as a representative or agent for any third party in any capacity while using this platform.

Qq338 reserves the right to request proof of age and identity at any time. Accounts found to be in breach of eligibility requirements will be closed immediately and any remaining balance will be subject to review.

3Registration & Account Management

Each qq338 member is only permitted to hold one (1) active account at any one time. Multiple account registrations by the same individual — whether using different names, phone numbers, email addresses, IP addresses, or payment methods — are strictly prohibited and may result in the closure of all associated accounts.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on your identity card or passport.
• An active mobile number registered in your own name.
• A valid and accessible email address.
• Exact date of birth.

Qq338 implements a KYC (Know Your Customer) verification process for all accounts. Documents that may be requested include a copy of your identity card, bank statement, or recent proof of address. Failure to complete KYC may result in restrictions on withdrawal functionality.

You are solely responsible for the security of your password and login credentials. qq338 will not be held liable for any losses arising from unauthorized access to your account due to your own negligence.

4Deposits, Withdrawals & Financial Transactions

Qq338 supports a range of payment methods suited for users in Malaysia, including FPX, Touch 'n Go eWallet, Maybank2u, CIMB Clicks, GrabPay, and other local bank transfers.

Deposit:

• The minimum deposit amount is as stated on the platform's deposit page at the relevant time.
• Deposited funds must come from a legitimate source and must be in the member's own name.
• Qq338 reserves the right to decline any deposit suspected of originating from illegal sources or fraudulent activity.
• Depositing using another person's account or payment method is strictly prohibited.

Withdrawal:

• Withdrawal requests can only be processed once KYC verification has been fully completed.
• Withdrawals will only be credited to the bank account or digital wallet registered under the member's own name.
• Qq338 reserves the right to request additional documents before approving any withdrawal deemed unusual.
• Withdrawal processing time is between 1 to 5 working days depending on the selected payment method.
• Any taxes or charges imposed by the bank are the sole responsibility of the member.

Qq338 complies with all applicable anti-money laundering (AML) laws. Suspicious transactions will be reported to the relevant authorities without notice to the member.

5Bonuses, Promotions & VIP Program

All bonuses and promotions offered by qq338 are subject to the specific terms stated alongside each offer. The following general terms apply to all bonuses:

• Bonuses are eligible to be claimed once only unless otherwise stated in the relevant promotion's terms.
• The wagering requirement (rollover) must be fully met before any bonus-related withdrawal is permitted.
• Bonuses awarded cannot be transferred to another account or converted directly to cash.
• Qq338 reserves the right to void any bonus if a member is found to have abused the promotions system.
• Creating multiple accounts to claim bonuses repeatedly is a serious violation that may result in a permanent ban.
• Qq338 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

The qq338 VIP Program operates on a points system accumulated through valid wagering activity. VIP benefits are non-transferable and will expire if an account remains inactive for the specified period.

6Game Rules & Integrity

All games available on the qq338 platform operate using a Random Number Generator (RNG) system certified by an independent body. This ensures every game outcome is entirely random and cannot be manipulated by any party.

• Completed game results are final and cannot be disputed.
• Any technical interruption during a game round will be resolved in accordance with the refund policy set by the respective game provider.
• The use of automation software, bots, or any third-party tools to gain an unfair advantage is strictly prohibited.
• Qq338 reserves the right to void bets and withhold winnings if there is evidence of manipulation or fraud.
• Wins obtained through illegitimate means will be voided and related funds will be forfeited.

For Live Casino games, the outcome announced by the dealer is final, subject to video recording review in the event of a valid dispute.

7Member Conduct & Prohibited Activities

As a qq338 member, you agree not to engage in any of the following activities:

• Using offensive language, threats, or harassment toward other members or qq338 staff.
• Sharing your account with others or allowing third parties to access your account.
• Using a VPN, proxy, or any technology to conceal your actual location for the purpose of bypassing geo-restrictions.
• Engaging in any form of collusion, money laundering, or fraud through the qq338 platform.
• Spreading false or misleading information about qq338 to third parties.
• Attempting to exploit technical bugs or system vulnerabilities to gain a financial advantage.

Violation of any of the above prohibitions may result in immediate account suspension or permanent closure, forfeiture of account funds, and legal action where applicable.

8Account Closure & Suspension

Qq338 reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Reporting of fraud, money laundering, or other illegal activities.
• Failure to complete the KYC process within the specified timeframe.
• Account inactive for more than 12 consecutive months.
• Self-exclusion requests submitted through the responsible gaming tools.

Members may request voluntary account closure by contacting the qq338 customer support team. Any remaining funds after voluntary closure will be processed for withdrawal, subject to compliance with all relevant conditions.

For accounts closed due to terms violations, qq338 reserves the right to withhold account funds until the investigation is concluded.

9Liability Limits & Disclaimer

Qq338 provides this platform on an "as-is" basis. To the extent permitted by applicable law, qq338 makes no express or implied warranties regarding:

• The uninterrupted availability of the platform.
• The suitability of the platform for any particular purpose you intend.
• The accuracy or completeness of information displayed on the platform.

Qq338 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including but not limited to loss of anticipated winnings.

Under any circumstances, the maximum liability of qq338 to you shall not exceed the total amount you have deposited in the 30 days prior to the event giving rise to the claim.

10Amendments to Terms and Conditions

Qq338 reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect immediately upon being posted on this page unless a specific effective date is stated.

Notice of major amendments will be delivered to members via their registered email or in-app notification. However, it remains your responsibility to check this page periodically to ensure you are always aware of the latest version of the Terms.

Continued use of the qq338 platform following any amendment to the Terms constitutes your acceptance of the revised Terms.

11Applicable Law & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where qq338 is registered and operates. Any dispute arising from or in connection with these Terms will be resolved through the following procedure:

• Step 1: Contact the qq338 customer support team to submit a formal complaint.
• Step 2: qq338 will investigate complaints within 14 business days and provide a written response.
• Step 3: If a resolution is not reached, the dispute will be referred to a recognised independent dispute resolution body.

During the investigation process, both parties agree not to take any external action that could compromise the ongoing resolution process.

This version of the Terms and Conditions takes effect from 1 January 2026. Any questions regarding these Terms may be directed to the qq338 customer support team.